Refund policy

At Fire Pure, we want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help.

1. Return Window

You have 30 days from the date you receive your item to request a return.

2. Eligibility Criteria for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

3. Return Process

To initiate a return, please contact us at support@firepura.com with your order number. We will provide you with instructions on where and how to send your package.

4. Return Shipping Costs & Fees

• Defective or Damaged Products: If the product is defective, damaged, or if you received the wrong item, Fire Pure will cover the cost of return shipping. We will provide a prepaid return shipping label.

• Customer Change of Mind: If you change your mind or order the wrong item, you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

• Restocking Fees: We charge No Restocking Fees ($0.00) on all valid returns.

5. Refunds

Once we receive and inspect your returned item, we will send you an email notifying you of approval or rejection. If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.

Contact Information:

• Email: support@firepura.com

• Phone: +44 7359872934

• Address: [13 Stonehurst Close].